01 What Is Responsible Gaming?
Responsible gaming means enjoying online casino games, sports betting, and other forms of gaming as a form of entertainment — one that fits comfortably within your personal budget, time, and lifestyle. It's not about not playing. It's about playing with awareness.
At FatChai, we define responsible gaming as a shared commitment: we provide the tools, information, and support systems — and you stay informed and in control. Whether you're into fishing games, poker, live casino, sabong, or bingo, the golden rule stays the same: only bet what you can afford to lose, and stop when it stops being fun.
The Philippine Amusement and Gaming Corporation (PAGCOR) mandates that all licensed gaming operators like FatChai implement responsible gaming programs. We go beyond the minimum requirements because we genuinely care about our kabayan players and their families.
02 Our Commitment to You
FatChai's responsible gaming program is built on four core promises:
- Transparency — We clearly explain how games work, including odds, house edge, and RTP (return-to-player) percentages where applicable.
- Access to tools — Every account holder can access deposit limits, session limits, loss limits, and self-exclusion without any fees or waiting periods.
- Non-predatory practices — FatChai does not use manipulative design to keep players on the platform beyond their intended session. We do not send promotional messages to players who have opted out or self-excluded.
- Support without judgment — If you reach out to us about a gambling problem, our team treats every conversation with full confidentiality and compassion. No lectures. Just help.
We also maintain a strict policy of no marketing to self-excluded players. Once you activate self-exclusion on FatChai, all promotional emails, SMS, and push notifications are immediately suspended for the duration of your exclusion period.
03 Signs of Problem Gambling
Problem gambling doesn't always look the way people expect. It can creep up gradually — what starts as weekend entertainment can slowly become something harder to control. Here are some warning signs to watch out for, in yourself or someone close to you:
- Spending more time or money on gambling than originally planned
- Chasing losses — betting more to try to win back money you've already lost
- Feeling irritable, anxious, or restless when you try to cut back or stop
- Lying to family or friends about how much you gamble or spend
- Using gambling as a way to escape stress, loneliness, or difficult emotions
- Borrowing money or selling personal items to fund your gaming
- Neglecting work, school, or family responsibilities because of gaming
- Failed attempts to cut down or stop gambling despite wanting to
- Thinking about gambling constantly — planning your next session, replaying past wins
04 Self-Assessment Quiz
This quick self-check is adapted from internationally recognized responsible gambling screening tools. Be honest with yourself — this is just for you.
In the past 12 months, have you...
05 How to Set Your Limits on FatChai
Setting limits on your FatChai account is straightforward and takes less than two minutes. Here's how to do it, step by step:
Log in to your FatChai account
Use your registered email/mobile number and password to access your account dashboard.
Go to Account Settings
Click your profile icon at the top-right corner, then select "Account Settings" from the dropdown menu.
Select "Responsible Gaming"
You'll find the Responsible Gaming section in the left-hand navigation menu inside your account settings.
Choose your limit type
Pick from deposit limits, loss limits, or session time limits. Enter your preferred amount or duration and select the reset period (daily / weekly / monthly).
Confirm and save
Click "Save Changes." Your new limit takes effect immediately. Reducing a limit is instant; increasing one requires a 7-day cooling-off period to prevent impulsive decisions.
06 Self-Exclusion — When You Need a Full Break
Self-exclusion is the most powerful tool in our responsible gaming toolkit. When you activate it, FatChai will completely block your access to the platform for the period you choose. Here's what you need to know:
- Available durations: 1 week, 1 month, 3 months, 6 months, 1 year, or permanently.
- Instant effect: Self-exclusion is applied immediately upon confirmation. Your session ends, your account is blocked, and all marketing communications stop.
- Cannot be reversed early: For your protection, self-exclusion cannot be lifted before the chosen period ends — even if you contact support.
- Permanent exclusion: If you choose permanent self-exclusion, your account will be closed and your personal data retained only as required by law. You will not be able to reopen the account.
- After temporary exclusion ends: You must actively request account reactivation with a 24-hour reflection period before access is restored.
To activate self-exclusion, go to Account Settings → Responsible Gaming → Self-Exclusion, or contact our 24/7 support team directly.
07 Tips for Keeping Your Gaming Healthy
Here are some practical habits that FatChai players across the Philippines swear by for keeping gaming fun and stress-free:
- Set a budget before you start — decide on a fixed amount for entertainment, and treat it like money you'd spend on a night out with friends. Once it's gone, it's gone.
- Never bet with borrowed money — GCash loans, BDO credit cards, 5-6 — none of that should be your gambling fund. Ever.
- Time your sessions — use FatChai's built-in session timer or even just a phone alarm. When it rings, wrap up.
- Take regular breaks — even if you're on a winning streak, step away. The games will still be there after a glass of water and some fresh air.
- Don't play to escape bad days — if you had a rough day at work or a fight with a loved one, gaming to cope is a red flag. Deal with the real issue first.
- Keep gaming separate from finances — maintain a dedicated e-wallet (like GCash) specifically for gaming, capped at your monthly entertainment budget. Don't mix it with your rent or grocery money.
- Talk to someone you trust — you don't have to handle everything alone. A friend, family member, or counselor can offer perspective that you can't always see from the inside.
08 Protecting Minors
FatChai is strictly an 21+ platform. We have zero tolerance for underage gaming and take several measures to enforce this:
- Age verification is required during account registration and again before processing the first withdrawal.
- Any account found to belong to a minor will be immediately suspended and all funds frozen pending review.
- If you share a device or household with younger family members, we strongly recommend using device-level parental controls to restrict access to gaming sites.
As a parent or guardian, please have open conversations with your children about online gaming and money. Early education is the most effective safeguard of all.
09 Common Questions
10 Get Help Now
If you feel like your gaming is getting out of hand — or you just want to talk to someone about it — help is available. FatChai's support team is on standby 24/7, and we can also connect you with professional resources:
- FatChai Live Support: Available 24/7 directly on the platform. Type "Responsible Gaming" to be connected to a specialist agent.
- Email: support@fatchai.app — mark your message "Responsible Gaming" and we'll prioritize your request.
- FAQ Page: Visit our FAQ for quick answers to common account and gaming questions.
