01 Introduction
At FatChai, we believe that trust is the foundation of any good gaming experience. This Privacy Policy explains in plain, straightforward language how FatChai — operating through the platform at fatchai.app — collects, uses, processes, and protects personal information when you visit our site, create an account, deposit funds, or play any of our games.
This Privacy Policy applies to all FatChai users in the Philippines and complies fully with Republic Act No. 10173, also known as the Data Privacy Act of 2012, and its Implementing Rules and Regulations (IRR), as enforced by the National Privacy Commission (NPC) of the Philippines.
By using FatChai, you agree to the terms of this Privacy Policy. If you have questions at any point, our Data Protection Officer (DPO) is always available. Details are in the last section of this page.
02 Information We Collect
FatChai collects personal information in the following ways — directly from you, automatically through your device, and occasionally from third-party services.
Information you provide directly:
- Full legal name, date of birth, and gender
- Home address (barangay, city/municipality, province, ZIP code)
- Email address and mobile number
- Government-issued ID details (for account verification)
- Payment method details (e-wallet numbers, bank account details as required for withdrawal verification)
- Selfies or photos submitted for KYC (Know Your Customer) identity verification
- Messages and communications sent to our support team
Information collected automatically:
- IP address and approximate geographic location
- Device type, browser version, and operating system
- Login timestamps and session duration
- Game activity, bet history, and transaction logs
- Cookies and similar tracking technologies (see Section 6 for details)
Information from third parties:
- Identity verification data from KYC/AML compliance service providers
- Payment confirmation data from GCash, Maya, BDO, BPI, UnionBank, and other payment processors
- Fraud detection signals from security partners
| Data Category | Examples | Source |
|---|---|---|
| Identity Data | Name, birthdate, government ID | You (registration/KYC) |
| Contact Data | Email, mobile number, address | You |
| Financial Data | GCash/Maya numbers, bank details | You / Payment processors |
| Technical Data | IP address, device info, cookies | Automatic (platform) |
| Gaming Data | Bet history, game logs, balances | Automatic (platform) |
| Compliance Data | AML screening results, ID verification | Third-party providers |
03 How We Use Your Data
FatChai uses your personal information only for legitimate purposes directly related to the operation of the platform and our obligations under Philippine law. Specifically, we use your data to:
- Create and manage your account — verify your identity, maintain your profile, and enable you to log in securely.
- Process deposits and withdrawals — facilitate transactions through your chosen payment method (GCash, Maya, bank transfer, etc.).
- Deliver gaming services — operate fishing games, poker, live casino, sabong, bingo, and betting features on the platform.
- Provide customer support — respond to your queries, complaints, and requests for assistance.
- Send service communications — account alerts, transaction confirmations, security notices, and important policy updates.
- Send promotional communications — bonus offers, promotions, and platform news (only if you've opted in or haven't opted out).
- Comply with legal obligations — anti-money laundering (AML) screening, PAGCOR regulatory reporting, tax obligations, and law enforcement requests.
- Detect and prevent fraud — identify unusual account activity, multi-accounting, and other prohibited behaviors.
- Improve our platform — analyze usage patterns, fix bugs, and enhance the overall FatChai experience for all players.
04 Legal Basis for Processing
Under the Data Privacy Act of 2012, FatChai processes your personal data based on the following legal grounds:
- Contractual necessity — processing required to fulfill our obligations to you as an account holder (account management, payment processing, gaming services).
- Legal obligation — processing required by PAGCOR regulations, AML laws, and other applicable Philippine legislation.
- Legitimate interests — fraud detection, platform security, and business analytics, where our interests do not override your rights.
- Consent — for optional processing activities such as marketing communications, where we ask for your explicit agreement.
05 Sharing of Information
FatChai does not sell, rent, or trade your personal information. We only share your data with carefully selected third parties under strict confidentiality and data processing agreements, and only to the extent necessary:
- Payment processors — GCash, Maya, BDO, BPI, UnionBank, and other payment partners to process your transactions.
- KYC/AML providers — identity verification and anti-money laundering screening services.
- Game content providers — licensed third-party game studios that supply our fishing games, live casino, and other game content.
- Cloud and IT infrastructure providers — server hosting and technical services (subject to data processing agreements).
- Regulatory and law enforcement authorities — PAGCOR, the NPC, the Anti-Money Laundering Council (AMLC), or law enforcement agencies, when required by law.
- Legal and compliance advisors — lawyers and auditors acting on FatChai's behalf, bound by professional confidentiality obligations.
06 Cookies & Tracking Technologies
FatChai uses cookies and similar tracking tools to improve your experience on the platform. Here's a quick breakdown of the types we use:
- Essential cookies — required for the platform to function (login sessions, security tokens). These cannot be disabled.
- Performance cookies — collect anonymized data about how players navigate the site to help us improve it.
- Functional cookies — remember your preferences like language settings and display options.
- Analytics cookies — used by tools like Google Analytics to understand aggregate usage patterns (no personally identifiable data is shared with analytics providers).
You can manage your cookie preferences through your browser settings. Note that disabling essential cookies may affect your ability to log in or use certain platform features.
07 Data Retention
FatChai retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by law. Specific retention periods include:
- Active account data — retained for the duration of your account's existence.
- Transaction and gaming records — retained for a minimum of 5 years following your last transaction, as required under AML regulations.
- KYC/identity verification documents — retained for at least 5 years after account closure or your last transaction.
- Support communication records — retained for 2 years from the date of your last interaction with our support team.
- Marketing preferences — retained until you withdraw your consent or close your account.
After the retention period expires, personal data is securely deleted or anonymized in accordance with best practices for data disposal.
08 Your Rights as a Data Subject
As a Filipino citizen and FatChai account holder, you have the following rights under the Data Privacy Act of 2012:
- Right to be informed — know what personal data FatChai collects and how it is used.
- Right of access — request a copy of the personal data we hold about you.
- Right to rectification — ask us to correct inaccurate or outdated information in your account.
- Right to erasure (right to be forgotten) — request deletion of your personal data, subject to our legal retention obligations.
- Right to object — opt out of processing for direct marketing purposes or other non-essential uses.
- Right to data portability — receive your personal data in a structured, commonly used format.
- Right to file a complaint — lodge a complaint with the National Privacy Commission (NPC) if you believe your data rights have been violated.
To exercise any of the above rights, contact our Data Protection Officer at privacy@fatchai.app. We will respond to all verified requests within 15 business days.
09 Security Measures
Protecting your personal data is a top priority at FatChai. We have put in place the following technical and organizational measures to safeguard your information:
- SSL/TLS encryption on all data transmitted between your device and our servers.
- Two-factor authentication (2FA) available for all accounts to prevent unauthorized access.
- Firewall and intrusion detection systems to monitor for and block unauthorized access attempts.
- Role-based access control — only authorized FatChai staff with a legitimate need can access your personal data.
- Regular security audits and penetration testing conducted by independent cybersecurity specialists.
- Staff data privacy training — all FatChai employees handling personal data receive regular training on privacy compliance.
While we take every reasonable precaution, no online system is completely immune from security risks. In the event of a data breach that affects your rights and freedoms, FatChai will notify the National Privacy Commission and affected users within the timeframes required by law.
10 Children's Privacy
FatChai is strictly an adult platform. We do not knowingly collect personal information from individuals under the age of 21. Our registration process includes age verification steps to prevent minors from creating accounts.
If you believe that a minor has registered on FatChai using false information, please contact us immediately at support@fatchai.app. We will investigate and take immediate action, including account closure and deletion of any collected data.
11 Cross-Border Data Transfers
Some of FatChai's service providers and technical partners are based outside the Philippines. When your personal data is transferred to a foreign country, FatChai ensures that:
- The receiving country offers an adequate level of data protection, or
- Appropriate contractual safeguards (such as Standard Contractual Clauses) are in place to protect your data, and
- The transfer is compliant with the Data Privacy Act of 2012 and NPC guidelines on cross-border data transfers.
12 Third-Party Links
The FatChai platform may contain links to third-party websites or services (for example, payment gateways or game provider portals). This Privacy Policy applies only to fatchai.app and does not cover the practices of those external sites.
FatChai has no control over the content or privacy practices of third-party websites. We encourage you to review the privacy policies of any external site you visit before submitting personal information there.
13 Policy Updates
FatChai may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the platform's features. When we make significant changes, we will:
- Post the updated Privacy Policy on this page with a revised "Effective" date;
- Send a notification to your registered email address (for material changes); and
- Display a notice on the FatChai platform for at least 7 days after the change takes effect.
We recommend bookmarking this page and reviewing it periodically. Continued use of FatChai after the effective date of any update constitutes your acceptance of the revised Privacy Policy.
14 Contact Our Data Protection Officer
For any questions, concerns, or requests related to your privacy or personal data, reach out to FatChai's designated Data Protection Officer:
- Email: privacy@fatchai.app
- General Support: support@fatchai.app
- Live Chat: Available 24/7 on the FatChai platform
- FAQ: Visit our FAQ page for quick answers
We're committed to resolving all privacy-related concerns promptly and fairly. Your trust in FatChai means everything to us, kabayan.
